Legal
Privacy policy
Fetch UG Limited handles your personal information in line with Uganda's data protection law. Here is exactly what we collect and why — in plain language.
What we collect
- Your name, email address, phone and WhatsApp numbers, and delivery address — so we can quote, notify you and get your goods to you.
- The product links, sizes, colours and notes you share with us, plus the conversations you have with our team and with Fetch AI, so we can shop accurately on your behalf.
- Payment records: the amount, method, reference and proof you upload. We never see or store your full card number or your mobile money PIN — payments are processed by our licensed payment provider.
- Basic technical information such as your device type and pages visited, which helps us keep the service working.
How we use it
- To prepare quotes, buy your items, ship and clear them, and deliver them to you.
- To keep you updated at each stage by WhatsApp, email and in-app notification.
- To provide customer support and resolve problems with orders.
- To meet our legal obligations, including customs declarations and tax records.
Who we share it with
- Only the parties needed to complete your order: our Dubai hub team, our cargo partner, our customs clearing agent, our delivery riders, our payment provider, and the stores where we buy your items.
- We also use trusted technology providers to run the platform — hosting, messaging and AI services — who process data on our instructions.
- We do not sell your personal information, and we do not share it for third-party advertising.
Fetch AI conversations
- Your chats with Fetch AI are stored on your account so you can return to them. The content of your messages is sent to our AI provider to generate replies and search for products. Please don't share payment details, passwords or other sensitive personal data in the chat — you can delete any conversation from the chat history at any time.
How long we keep it
- Order, payment and customs records are kept for as long as Ugandan law requires us to keep business records. Other information, such as chat history and saved basket items, is kept while your account is active and deleted on request.
Your rights
- You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete your account and the data we are not legally required to keep. Contact us and we will respond within a reasonable time.
Security
- Access to client data is limited to Fetch UG staff who need it for their role, and every sensitive action is recorded in an internal audit log. Data is transmitted over encrypted connections. No system is perfectly secure, but we take this seriously and will tell you promptly if a breach affects you.
To exercise any of these rights, message us on WhatsApp or email privacy@fetchug.com.